Exchanges & Returns
All items are handmade and will vary slightly in size, color and pattern to those visible in the online store. We do not issue exchanges due to any of these variations. All items are sized as accurately as possible. However, if you are not satisfied, exchanges can be made by emailing firstname.lastname@example.org within 14 days of receiving the goods. We can exchange for other items or a credit note of the same value minus postage cost.
Please return any items to:
PO Box 244
Paauilo, Hawaii 96776
Items “Made to order” will be shipped as indicated (usually in 1-3 weeks or 2-4 weeks). Items “In Stock” will be shipped in 1-3 days. We currently offer free shipping for orders over $150 to most U.S. customers and ship Priority mail (USPS). We can arrange for Fed Ex or UPS shipping for an additional fee, please make note of that during your purchase and we will contact you with quote. International Shipping is also available for a flat rate.
Purchases within the state of Hawaii will incur a sales tax of 4%.
Export Restrictions / Customs
None of the Mahi’ai Creative products are currently subject to any export restrictions. All taxes and duties including customs excises and import taxes are the customer’s responsibilities and may be a government requirement of import.
Mahi’ai Creative will not take responsibility for any breakages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our studio or due to any circumstances beyond our control.
Mahi’ai Creative is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletter and to personalize your shopping experience with us.
Registered users may receive additional announcements from us about products, services or special deals. At any time users can choose not to receive information by emailing us at studio(at)mahiaicreative.com.
We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or uses changes, we will update this policy page.
Mahiai Creative makes every effort to ensure that all of the transactions that occur on its website are secure.
If you have any questions or worries regarding your order please feel free to email us at studio(at)mahiaicreative.com